Can't receive sms from Australia

[woodworkstuff]

Hi - did you resolve this issue as we are having the same problem - can't get any help from bank in Australia and neither EE

[bristolian]

How long have you had this problem, is it something that's recently started? Are you in the UK or Australia?

[woodworkstuff]

Hi - I am in the UK, this is relatively recent - I haven't  used the account much so the last time was around July. I don't recall doing anything differently, the phone is the same.

[XRaySpeX]

Are you on contract or PAYG?

[bristolian]

Can you receive text messages from UK numbers?

[woodworkstuff]

Hi - I am on PAYG

[woodworkstuff]

Hi - yes no problem and I can also receive texts from European numbers.

[James_B]

Hi @woodworkstuff,

Have you checked if your bank is able to send texts to international numbers?

Some OTP services have security restrictions that prevent PINs being sent internationally.

James

[123EE · Accepted solution]

EE ran all of the checks, and it seems like the problem is not with EE - they couldn't even see texts trying to get through from Australia.

I resolved this eventually by speaking to the Australian bank, but I had to wait over an hour on hold - so I'd suggest using Skype or similar. They have sent me (in the post from Oz) a dongle thing that generates security codes, and I have to use that instead of getting a text from the bank. Some other Australian banks will give you a security password that you can use for online bank payments rather than having to get a code by text.

I think basically their systems have changed, and they can't dial overseas numbers to send texts any more (though they didn't confirm that).

HTH and good luck!

[James_B]

Thanks for sharing your solution @123EE 🙂

James