Re: Can’t make or receive calls
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01-04-2024 09:07 AM
Hi there,
Since Friday I have not been able to ring anyone or no one can ring me. I have WiFi calls on and can ring people on WhatsApp
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01-04-2024 10:31 AM
Hi @Elli921
- Are you on EE PAYG or pay monthly contract.
- Are you in the UK.
- Have you tried restarting your device.
Have you checked your local network for issues:
https://ee.co.uk/help/mobile/fix-problem/ee-mobile-signal-problems
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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01-04-2024 10:42 AM
WhatsApp is just an internet-app, all that proves is that your phone has a working internet connection. It therefore follows that WiFi-calls at least, should work. These don't use apps and you make or receive the call entirely as normal using your phone's dialler.
Does your phone show the on-screen WiFi-calling indicator?
Given it's been a few days since you had these symptoms, ensure you have restarted your phone and toggled flight mode.
