Overseas mobile useage

Andrewdedman · ‎09-10-2023

When l was encouraged to switch from Plusnet to EE l was told it was like for like,it's not as with Plusnet your plan includes the EU.EE charge £2.29 a day.Does that mean that the single unrequested text l just received cost me £2.29?

XRaySpeX · ‎09-10-2023

@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎09-10-2023

@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Andrewdedman · ‎11-10-2023

Finally l get it.l didn't understand why there was a charge of £1.91 on my account.Just to confuse you Ee list the charge ex vat.Misleading.Why don't Ee include the Eu like plusnet?

Leanne_T · ‎11-10-2023

Hi @Andrewdedman

Thanks for coming back to us.

The full charge incl VAT will show in your EE app within add-ons.

Leanne.

Andrewdedman · ‎11-10-2023

For some reason l can't download the EE ap so l enter my account via their web site where ,l can assure ,the charge is shown ex vat

Leanne_T · ‎11-10-2023

Hi @Andrewdedman

Thanks, what happens when you try and download the app?

Leanne.

Andrewdedman · ‎11-10-2023

Says my device isn't compatible

Leanne_T · ‎11-10-2023

Which device are you using? @Andrewdedman

Do you have a business account?

Leanne 🙂

Andrewdedman · ‎11-10-2023

Redmi Note 7

Christopher_G · ‎11-10-2023

Have you tried both through the EE app and EE online, @Andrewdedman?

Chris