Overseas mobile useage
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09-10-2023 02:25 PM
When l was encouraged to switch from Plusnet to EE l was told it was like for like,it's not as with Plusnet your plan includes the EU.EE charge £2.29 a day.Does that mean that the single unrequested text l just received cost me £2.29?
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09-10-2023 02:55 PM - edited 09-10-2023 02:56 PM
@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-10-2023 02:55 PM - edited 09-10-2023 02:56 PM
@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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11-10-2023 10:16 AM
Finally l get it.l didn't understand why there was a charge of £1.91 on my account.Just to confuse you Ee list the charge ex vat.Misleading.Why don't Ee include the Eu like plusnet?
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11-10-2023 12:21 PM
Thanks for coming back to us.
The full charge incl VAT will show in your EE app within add-ons.
Leanne.
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11-10-2023 12:31 PM
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11-10-2023 12:33 PM
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11-10-2023 02:47 PM
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11-10-2023 02:50 PM
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11-10-2023 04:25 PM
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11-10-2023 06:13 PM
Have you tried both through the EE app and EE online, @Andrewdedman?
Chris
