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Mobile roaming charges while overseas in South America for incoming calls?

SJC65
Visitor

‎07-05-2026 02:38 PM

In Brazil currently and have incurred a hefty roaming bill for incoming calls and texts from the UK. Thought this was limited to outgoing calls and texts only?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-05-2026 02:49 PM

No, both ways. If you don't have a daily ROW Zone 3 Pass you pay both for making & receiving calls & sending texts. Receiving texts is free worldwide.

You will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/ > Brazil.

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bristolian
EE Community Star
EE Community Star

‎07-05-2026 05:57 PM

@SJC65 wrote:

In Brazil currently and have incurred a hefty roaming bill for incoming calls and texts from the UK. Thought this was limited to outgoing calls and texts only?

To clarify, incoming calls are always chargeable whilst roaming - the caller has dialled your UK number and the incoming international leg is chargeable unless you have an add-on covering it. That add-on could be a daily, weekly or 12day pass.

Incoming texts are indeed free globally, amongst other things you have no way to reject incoming ones. The only exception would be premium-rate or special-service texts, which would be charged in the UK also.

If you have charges for incoming texts as your post seems to suggest (as per my highlight above) then you have a billing issue. The suggestion of "both ways" should make it clear that this only applies to calls.