Overseas mobile useage

[Andrewdedman]

When l was encouraged to switch from Plusnet to EE l was told it was like for like,it's not as with Plusnet your plan includes the EU.EE charge £2.29 a day.Does that mean that the single unrequested text l just received cost me £2.29?

[XRaySpeX · Accepted solution]

@Andrewdedman : No, receiving texts is free anywhere in the world but other than that a single use of just an itsy-bitsy part of your UK allowances would cost you £2.29 that day.

[Andrewdedman]

Finally l get it.l didn't understand why there was a charge of £1.91 on my account.Just to confuse you Ee list the charge ex vat.Misleading.Why don't Ee include the Eu like plusnet?

[Leanne_T]

Hi @Andrewdedman 

Thanks for coming back to us. 

The full charge incl VAT will show in your EE app within add-ons. 

Leanne.

[Andrewdedman]

For some reason l can't download the EE ap so l enter my account via their web site where ,l can assure ,the charge is shown ex vat

[Leanne_T]

Hi @Andrewdedman 

Thanks, what happens when you try and download the app? 

Leanne.

[Andrewdedman]

Says my device isn't compatible 

[Leanne_T]

Which device are you using? @Andrewdedman 

Do you have a business account? 

Leanne 🙂

[Andrewdedman]

Redmi Note 7

[Christopher_G]

Have you tried both through the EE app and EE online, @Andrewdedman?

Chris