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CazzEilidh2011
Visitor

‎25-09-2022 09:08 PM

Help. I am on holiday in Florida and paid £10 to be able to roam and use my phone here. I am totally clueless when it comes to phones and any time I try to use my phone it says not registered on network.

Any advice or suggestions please.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-09-2022 09:15 PM

@CazzEilidh2011  purchasing any add ons doesn’t enable roaming on your account as this is a separate feature. You need to enable roaming on your account so you can use your device abroad. The add on you have just means you can use your tariff allowance while there.    Open the my EE app and click MOBILE PLAN scroll to the bottom and click CHECK SETTINGS and select hen click ENABLE ROAMING.  Restart the device and that should be it.  It can though take up to 24h to activate.  ( it probably won’t and it’s probably only going to be a few minutes) 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎25-09-2022 09:27 PM

@CazzEilidh2011 , just to add to what @Chris_B has written, make sure that call abroad and premium calls are also enabled. If you are unable to do so, then you can ring EE using Skype via their free number:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.