Not Reciving OTP on my sim
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06-05-2024 06:46 PM
Hi buddies, I hope you are well, I am using my sim since september 2023, in forign country, I charged it in september 2023, till now I was reciving otp, but now it is stopped, is there any solutions., thanks
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06-05-2024 06:54 PM
@zeetekltd : Are you on contract or PAYG?
Can it do anything other than receiving OTPs? Can it make calls & texts? Can it receive texts other than OTPs?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-05-2024 01:57 AM
it was able to receive only otp and nothing, and now it also not receiving otp, what is the solution? please guide, thanks
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07-05-2024 09:22 AM
When did you last top up the SIM or use it for a chargeable service, @zeetekltd?
I suspect your account could be in hibernation.
Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more information.
James

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