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My phone suddenly stoped working u cand send or recive calls or text.

Markthick81
Investigator
Investigator

My phone has stopped working saying sim not provisioned call ee but I can't call ee. Qny ideas

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Does your phone show coverage indicators?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  if not, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

People can't call me either and Im currently in hospital and need my phone working 

When I am trying to make a call it saying not registered on network. I have tried removing and cleaning sim, turning on and off aeroplane mode and restarting my phone. None have worked 

bristolian
EE Community Star
EE Community Star

Answering the questions already posed, will help further advice. Specifically,

1: Does your phone show coverage indicators?

2: If not, perform a manual network search via your phone's menu, does EE show?

3: If yes - can you manually select it?

4: If no - Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  if not, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.