No service in usa unable to make or receive calls roaming on

[Leanne_T]

Hi @Jeffwags 

Thanks for coming here. 

Do you have signal showing on the device? 

Are you with us on pay as you go or pay monthly? 

Leanne 🙂

[Jeffwags]

@Leanne_T  thanks for replying. The device that is not able to make calls is another that I have on an ee monthly plan. The device is showing signal, in this case AT&T but if you try to make a call there is no connection. This device I am messaging on also has signal with AT&T | EE and functions ok. I have tried contacting EE in the UK but was cut off, 4 times.

Thanks Jeff.

[Leanne_T]

Thanks @Jeffwags 

Did you text ROAMING to 150 from the phone before travelling? 

Leanne.

[Jeffwags]

Hi, yes and the phone worked OK for the 1 week. I have checked my account which is showing roaming in the USA is activated. 

[Leanne_T]

Thanks @Jeffwags 

Could you try manually connecting to another network to see if this works? 

Leanne.

[Jeffwags]

Hi, I have done that, airplane mode on and off, soft reset and changed sim to another phone which had the same symptom. I  have managed to reach a very nice person in the tech department who has managed to solve the problem by reseting something at his end and now all is working again.  Many thanks for your help. 

[Leanne_T]

Great news, thanks for letting me know @Jeffwags 

Have a lovely time 🙂

Leanne.