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No service for a month

arcyaxiom
Visitor

‎29-10-2022 02:09 PM

I have been with EE for several years now and signal where I live is normally fine but it's been a month now with no service. It's a town called Forres, in Moray. The website keeps showing you're away of the problem, how long can it take to fix a cell tower seriously? What is even wrong with the service? I obviously can't phone anyone to ask about it either. There's no data either, the phone screen states emergency calls only. It still connects to my WI-FI thankfully. Any advice? Thank you.

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎29-10-2022 03:04 PM

You can contact EE C/S on 0800 0798586 free from any working phone, but they're unlikely to be able to advise in any detail if the faults checker is reporting a known issue.

As frustrating as I'm sure this is, it's encouraging that the issue is known about - and anywhere that you have WiFi, you can use WiFi-calling to use your phone for calls & texts.

The vast majority of fault fixes are quite quick, but sometimes there can be external or third-party factors that delay this. I'm sure the problem will be rectified as soon as possible.