Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No service abroad

egg10
Investigator
Investigator

‎08-12-2023 09:49 AM

Hi I’m in Korea and have not been able to connect to any service. My husband is also on EE and it’s working for him no problem.

I have tried turning on and off, manually selecting a network, checked spend cap and roaming settings on my phone and EE. Please help as I need to use and receive calls asap and the chat is no use just directs me to text or call which I can’t do!!!! 

Thank you.

0 Helpful
10 REPLIES 10
bristolian
EE Community Star
EE Community Star

‎08-12-2023 03:04 PM

If you've previously used your phone in the EU, but are now further afield and have no service, I suspect you have EU-only roaming activated.

EE CS can enable full global roaming if you contact them as suggested. If you have a WiFi-internet connection, you may be able to contact over a web-calling app such as Skype.

0 Helpful