I assure you that I am in ongoing contact with Starlink about this, as I am with EE. Like with so many others in this thread, each company is referring us to the other - somebody needs to take responsibility/take it seriously and sort this as customers are suffering......
I have asked about Port Forwarding as you suggested.
Thought I’d replied but I can’t see my post, but mine has been down again for the last 24 hours 😭😡 I’m putting in a formal complaint to EE because it shouldn’t be for us customers to sort the issue, EE and Starlink should be talking to each other to find a permanent fix, as oriel2 says.
So Starlink says Port Forwarding is something only a 3rd party router could support. So my question to you is: why is it only the Starlink-EE connection that would require purchasing a 3rd party router? Why don't other network providers appear to need this intermediary additional expense and complexity for consumers? Can you answer this for me?It doesn't bode well for a EE - Starlink direct to cell link up for hard to reach areas. Thanks.
Same here, stopped working a couple weeks ago. Friends phone on three connects to WiFi calling no problem through the same starlink router. No mobile signal at home with EE, do I have any options?
If we all put in official complaints, maybe EE will have to look into it properly? Here’s the link, oh it won’t let me paste a link to their own complaints form! Just type in ‘ee make a complaint’ and it’ll bring up your options including an online form. What I don’t understand is why it’s just started in the last few weeks, worked fine before 🤷♀️ something has changed somewhere. We don’t need new routers, we need EE and Starlink to talk to each. Please???
Update - Our wifi calling started working again at around midday today ... about 4 days after it stopped. We'd not done anything and if EE, or anyone else on this thread, have any insight into what might have changed I'd love to know in case this happens again
