No Service on SIM in Ghana - Can't Receive Important Banking Texts. Advice Neede

Chaitsy · ‎01-10-2023

: Hi everyone, I'm currently in Ghana and facing an issue with my SIM card which shows no service or bars. Consequently, I haven't been able to receive crucial identity validation texts for several banking apps. Has anyone had a similar experience or can provide some solutions? Any advice on either accessing my texts or fixing the SIM issue would be greatly appreciated. Thanks in advance!

David

bristolian · ‎01-10-2023

Your phone needs to be setup to connect to foreign networks which is known as roaming. This is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

If you didn't, then that permission is not inplace and will now cause catch-22 inability to connect. Your only recourse will be to contact CS from another means (Skype or another phone) and reauest roaming is activated.

View solution in original post

Northerner · ‎01-10-2023

Hi @Chaitsy

Are you on EE PAYG or pay monthly contract.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chaitsy · ‎01-10-2023

Pay monthly contract

Katie_B · ‎01-10-2023

Hello @Chaitsy.

Welcome to the community.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

Katie

bristolian · ‎01-10-2023

Your phone needs to be setup to connect to foreign networks which is known as roaming. This is normally done by texting ROAMING to 150 before leaving the UK - did you do this?

If you didn't, then that permission is not inplace and will now cause catch-22 inability to connect. Your only recourse will be to contact CS from another means (Skype or another phone) and reauest roaming is activated.