@Coyle4926 : Has he bought a data add-on? How many MBs for how much?
Had he used that PAYG SIM for making calls or texts in UK before he left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't he can't now use it until he returns to UK.
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ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
