Mobile Services

Calls are not going through

No one can call me and I can't call anyone either. But my phone is always switched on and my account is topped up, the connection shows that there is a connection, texts also come. What could be wrong?

Re: Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

How come most other operators give free EU roaming?

Re: Unable to make calls within the USA on two UK EE Phones

Hi Christopher, are you able to also help my partner and I. We are having a very similar problem. We are travelling around the US and both our roaming passes are working for 4G but do not allow us to make or receive calls or send or receive text mess...

Re: Problem with EE mobile in Canada

Same problem for me the above 0800 number doesn’t work either and EE chat bot is useless been trying 4 days now to get them to cal me on what’s app but no good. Got conned into paying £25 per phone to ensure it works too臘‍

Wi Fi Abroad in Spain

HiI'm going to Spain in September but the apartment has no wi fi and wondered if someone could tell me the best way to get it whilst away, ie do I have to have a  new international sim card and if so how is it billed?Thanks  

Phone call from EE is it a scam?

Received a phone call from 01942 901130based in Wigan, England. when looked up number. Has rang multiple of people and states this is not a verified number to EE. Offering deals and asking for account information  wondering if this is a scam. 

Roaming pass not working in Bundaberg, Australia

I wondered how I check whether my roaming pass is still working. I was getting mobile service through Optus in Brisbane a few days ago but, since getting to Bundaberg, I have not seen any service. It shows 'emergency calls only' on my device. I've ch...

Re: Losing mobile service abroad, losing patience

Hi @hellan. I’m having the same issue. My phone and network work completely fine at home. When abroad it disconnects after approximately 2 minutes. The only way I can reconnect is but restarting my phone or flicking aeroplane mode on and off - this a...

Abroad use