Iphone 16e

[Kevin0401]

My calls alwyas state call failed until i delete cookies

Not sure if i have not ticked correctly or not 

[Northerner]

Hi @Kevin0401 

Are you on EE PAYG or pay monthly contract.

Internet cookies are not connected to your call service. 

Thanks 

[Kevin0401]

Hi, it’s a pay monthly contract 

[Rach_H]

Hi @Kevin0401,

Welcome to the Community!

Is this when you're using WiFi Calling or an app based calling service?

As @Northerner has mentioned above, your cookies should not impact your ability to make calls.

Rach

[Kevin0401]

It’s when I make calls on the mobile 

[Rach_H]

Could you let me know what happens when you try and make calls without doing this @Kevin0401 and the steps you're taking to clear the cookies?

Rach

[Kevin0401]

I delete the cookies then it normal is ok

i just did a call via what’s up and it failed and said your not connected to the internet 

Even though I have unlimited data 

[Rach_H]

Could you let me know what it is you are doing to delete the cookies @Kevin0401, as this doesn't seem like something that would be linked to your calls.

When you make calls using the phone app, and not WhatsApp, are you still having the same trouble?

Rach

[Kevin0401]

It’s mainly when I call from the mobile to an o2 number, would it be because we share the same apple account 

I delete the cookies via sarafi

[Chris_B]

@Kevin0401  What app are you using to make these calls ?    Is it the phone app or what’s app ?  These are two different services.