Iphone 16e

[Kevin0401]

My calls alwyas state call failed until i delete cookies

Not sure if i have not ticked correctly or not 

[Kevin0401]

Ites from the nornal phone - dial 

when i used whatsp earlier - it failed and stated not connected to internet

[bristolian]

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@Kevin0401 wrote:

i just did a call via what’s up and it failed and said your not connected to the internet 

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Both your phone & the mobile network treat all apps as internet usage, this is not a voice call in the same sense.

From EE's perspective, a call means using your phone's call dialler to make or receive from other numbers - NOT from other app users.

The only diagnosis can realistically be done here is to check whether EE are providing your phone with a working data connection - the test is to see whether other internet-based functions work. Can you browse web pages? Send & receive emails? Use other internet-based apps?

[Kevin0401 · Accepted solution]

Hi all other internet based apps are fine

Think ive solved the problem - i had another number transfer over [ my old one ].  Ive now clicked to say inform all people that this line is dead and it appears to have done the trick

Thanks all for help

[XRaySpeX]

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@Rach_H wrote:

what it is you are doing to delete the cookies @Kevin0401, as this doesn't seem like something that would be linked to your calls.

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"call via what’s up" is not a call!