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International Roaming 'blocked'

chan_2022
Investigator
Investigator

‎08-08-2022 01:44 PM

Hi Everyone,

Despite calling CS while on holiday abroad (India) I have been unable to unblock my roaming. They even added a roaming message pack.

My spouse's phone on another competitor's network switches roaming utomatically. 

It is a pain to remember everytime before going abroad to send a text message to enankr/disable roaming.

Has anyone had any luck in unblocking it. CS didn't have a clue and I had to pay costly calling charges for over half hour trying to speak to CS.

0 Helpful
12 REPLIES 12
James_B
EE Community Manager
EE Community Manager
In response to chan_2022

‎09-08-2022 01:44 PM

Hi @chan_2022,

 

I'm sorry to hear you're still unable to connect to a roaming network. Our Technical Support Team will be happy to help when your call is connected.

 

James

0 Helpful
chan_2022
Investigator
Investigator
In response to James_B

‎09-08-2022 02:10 PM

I wish they could but they could not help me in the end. It took nearly an hour of calls from abroad and spending over £20 calling from overseas for someone in technical team to say it is not possible to enable roaming once I have left the country.

Very disappointed with ee, I wish they would tell me this the first time. Sheer lack of knowledge and wasted my time and money. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to XRaySpeX

‎09-08-2022 03:33 PM

Hi @chan_2022,

 

I'm sorry to hear the issue with your account can't be resolved whilst you are roaming.

 

James

0 Helpful