In USA. WiFi connection good, however nothing on moblle

[Suemo27]

EE is not linking to AT&T on my phone

therefore I cannot make calls or message. Went to Apple, after 1 1/2 hrs there’s nothing wrong with my phone. Help!

[Schockwave]

Hello @Suemo27 ,

Welcome to the community,

Have you tried a manual search if automatic search is not working?

There is more than one network there, I believe the other one is T-Mobile, try that, it should work, so long as you have made sure roaming is enabled, along with call abroad and premium calls.

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Suemo27]

Thanks, Tried all the networks just showing sos. 
I pay monthly bought a USA add on before I came away 
Have turned on off 
Data roaming etc on. 
Visited apple shop to get phone checked out, all ok. they just said it was 
a connectivity problem from EE to the states. 
No chat available at EE, cant call. So stuck 
*Sue *

[mod edit: personal details removed from the forum]
 

[Leanne_T]

Hi @Suemo27

Thanks for coming here. 

If you have a pay monthly account, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked? 

Leanne.

[Suemo27]

Yes, all ok. I even purchased an add-on for USA before I left.
I've tried manually checking all networks, nothing comes up they just say
SOS

xxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[James_B]

Hi @Suemo27,

Was roaming showing as ticked in My EE? 

Which roaming add-on did you purchase?

Do you have a spend cap on your account?

James

[Chris_B]

@Suemo27  Have you restarted the device since you got there ? 

[Suemo27]

I bought the one monthUSA etc roaming package.
My contract is monthly.

[James_B]

Hi @Suemo27,

Was it the Roam Abroad Pass you purchased?

Was roaming showing as ticked in My EE? 

Do you have a spend cap on your account?

James