I can't make call while I on roaming.

Thamor1 · ‎12-04-2024

bristolian · ‎12-04-2024

What happens when you try making a call?

XRaySpeX · ‎12-04-2024

Are you on contract or PAYG?

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Thamor1 · ‎12-04-2024

It said my phone number was stop service.

Thamor1 · ‎12-04-2024

‎12-04-2024 03:41 PM

Are you on contract or PAYG? NO. I paid monthly.

bristolian · ‎12-04-2024

It would be useful to know the exact wording of any error message, and whether it was audible or on-screen - "stop service" is a little ambiguous. We can only advise based on the info you provide, and this is at best sketchy.

That said, and on the assumption that you're pay-monthly, your symptoms are consistent with a spend cap having been reached. Thus the remedy is to increase it. Details are at https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

Thamor1 · ‎12-04-2024

Thanks.👍