I can't make call while I on roaming.

Thamor1
Investigator
Investigator

‎12-04-2024 03:11 PM

 
0 Helpful
15 REPLIES 15
bristolian
EE Community Star
EE Community Star

‎12-04-2024 03:39 PM

What happens when you try making a call?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Thamor1

‎12-04-2024 03:41 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Thamor1
Investigator
Investigator

‎12-04-2024 03:41 PM

It said my phone number was stop service. 

0 Helpful
Thamor1
Investigator
Investigator
In response to XRaySpeX

‎12-04-2024 03:44 PM

‎12-04-2024 03:41 PM

Are you on contract or PAYG? NO. I paid monthly. 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎12-04-2024 03:44 PM - edited ‎12-04-2024 03:45 PM

It would be useful to know the exact wording of any error message, and whether it was audible or on-screen - "stop service" is a little ambiguous. We can only advise based on the info you provide, and this is at best sketchy.

That said, and on the assumption that you're pay-monthly, your symptoms are consistent with a spend cap having been reached. Thus the remedy is to increase it. Details are at https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

0 Helpful
Thamor1
Investigator
Investigator
In response to bristolian

‎12-04-2024 03:47 PM

Thanks.👍

0 Helpful
Related Content