How do I set up MMS on my S20?

SarahJones3 · ‎06-10-2022

I have used the https://setup-ee.wdsglobal.com/ to install and set up MMS for my Galaxy S20, however when I try to send an MMS message it never goes through and returns the message "Not supported by network"

How can I get this to work? I have tried sending myself a MMS and got the same result.

XRaySpeX · ‎06-10-2022

@SarahJones3 : Did you use the Photo Messaging setup?

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SarahJones3 · ‎06-10-2022

Yes I have used the photo message set up.

It's a US number, ee customer service said I needed credit and that was all, but now I have credit and still get the same error message.

Christopher_G · ‎07-10-2022

Are you in the UK at the moment, @SarahJones3?

Chris

StaffsDFU · ‎04-10-2023

I am also having this issue with a Samsung Galaxy A54 5G. I am trying to send MMS but it comes up with the message 'MMS not supported by network'

James_B · ‎04-10-2023

Hi @StaffsDFU,

Welcome to the EE Community. 🙂

Have you tried updating your settings at EE Setup (wdsglobal.com)?

James

StaffsDFU · ‎05-10-2023

Yes I tried this before posting on here and the message which didn't send before still didn't send after I updated.

StaffsDFU · ‎05-10-2023

I am using a PAYG SIM for it, and I added £20 credit which gave me a bundle.

Leanne_T · ‎05-10-2023

Hi @StaffsDFU

You would need credit to send picture messages.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂