EE 4G WiFi 2

[DorotaS]

I recently bought unlimited data (with a device) on 12 month contract. Since yesterday I have no internet. Can someone assist, please?

[DorotaS]

I have now tried that SIM card in my phone. No internet. 

[DorotaS]

This won't work as I am not referring to my SIM card I usually have in my phone. The external device has another SIM card which has no internet despite me buying unlimited data (this is shown on my plan).

[Northerner]

Hi @DorotaS 

As I mentioned you don't get unlimited data abroad. 

You'll need to speak to EE CS as I mentioned via Skype tomorrow. 

Thanks 

[XRaySpeX]

Nor am I referring to your phone SIM. I know very well that your router has a SIM in it & that is the SIM that's giving trouble. I asking you to use your phone, or whatever, on WiFi  connected to your router. 

Your unlimited data is immaterial as you're FUP'ed at 50 GB while aboard..

[DorotaS]

On the plan is says Active, the Data is still available from the usage info. So I do not understand how it can be capped at 50 and why I wasn't told that before I bought it. No fun being abroad for xmas with no internet which I am still being charged for regardless.

[XRaySpeX]

Is that what  http://add-on.ee.co.uk/status says?

Regarding the data allowance, you do still have unlimited data but while abroad there is a FUP of 50 GB pm after which it is drastically slowed down, to 2 Meg I believe.

[DorotaS]

The link you sent will not work because that SIM card has no internet so how can I go to that link with no internet?

I checked my plan on the general EE website from my EE account. 

This has gotten very messy and frustrating. I will be cancelling this plan and raising a complaint against the person who sold me that amazing offer convincing me it's UNLIMITED abroad. 

Thanks.

[XRaySpeX]

Normally you don't need access to the wider Net to get to my link as it's entirely within EE's network. That's why I asked you to try it just in case. Now I believe you have somehow lost the ability to roam, which you appear to have had until yesterday, & that has stopped all connection to the local foreign networks which would have passed you onto EE's network & hence my link.