31-05-2024 10:43 PM
Can't get content lock off??
Solved! See the answer below or view the solution in context.
06-06-2024 01:18 PM
Hi, yes I can.
06-06-2024 01:26 PM
That's great, @NatheW
Once logged in, can you navigate to Plans & subscriptions > Manage mobile > Check parental controls?
James
06-06-2024 01:29 PM
No, afraid I do not have that option!
06-06-2024 01:31 PM
And I am in Manage Mobile but the is no parental control option.
06-06-2024 01:50 PM
OK, @NatheW
On the same page, if you scroll down to Settings and permissions and select Manage numbers, are you registered as both the user and bill payer?
James
06-06-2024 01:56 PM
@NatheW : Are you on contract or PAYG?
06-06-2024 01:59 PM
Sorry, having trouble now finding the page. EE really need to look into the usability of this website, it is dreadful. As I say, I work in IT, have done for many years, this has to be one of the worst. Anyway, thanks for hanging on!
06-06-2024 02:01 PM
I have a contract , but initially started with payg, again it is hard to distinguish what is now being used!
06-06-2024 02:04 PM
Got there but Manage numbers does not show who is the user and who is the bil payer!! Anyway, I would be bboth, I live alone, no partner, children etc.
06-06-2024 02:21 PM
James , are you there? Any other ideas? Clicking on manage mobile, the linking page seems to have now gone down!! I despair, it really shouldn't be this hard.