Content lock

kevinqpr · ‎31-05-2024

Can't get content lock off??

NatheW · ‎06-06-2024

Hi, yes I can.

James_B · ‎06-06-2024

That's great, @NatheW

Once logged in, can you navigate to Plans & subscriptions > Manage mobile > Check parental controls?

James

NatheW · ‎06-06-2024

No, afraid I do not have that option!

NatheW · ‎06-06-2024

And I am in Manage Mobile but the is no parental control option.

James_B · ‎06-06-2024

OK, @NatheW

On the same page, if you scroll down to Settings and permissions and select Manage numbers, are you registered as both the user and bill payer?

James

XRaySpeX · ‎06-06-2024

@NatheW : Are you on contract or PAYG?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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NatheW · ‎06-06-2024

Sorry, having trouble now finding the page. EE really need to look into the usability of this website, it is dreadful. As I say, I work in IT, have done for many years, this has to be one of the worst. Anyway, thanks for hanging on!

NatheW · ‎06-06-2024

I have a contract , but initially started with payg, again it is hard to distinguish what is now being used!

NatheW · ‎06-06-2024

Got there but Manage numbers does not show who is the user and who is the bil payer!! Anyway, I would be bboth, I live alone, no partner, children etc.

NatheW · ‎06-06-2024

James , are you there? Any other ideas? Clicking on manage mobile, the linking page seems to have now gone down!! I despair, it really shouldn't be this hard.