Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Roaming in USA and Canada so slow

Had 2 weeks travelling around USA and Canada, download speeds never exceed 2mbs! Wonder what I’m paying for with roaming?

Resolved! My number is being spoofed

HelloI think someone is using my number to contact people.I keep getting calls from random numbers. They said my number called them but I did not even call anyone.Is anyone having the same issue?

How can I talk to an actual human CS person?

Phoned on 150 like the Quote-unquote Contact Us page says to, but instead of talking to a person, I got told to text a robot. I would use live chat option on the app, but this is the third day in a row I have not been able to load it "due to maintain...

Can't contact EE by phone

Hello,Since yesterday I have been trying to contact EE by phone. I get through to the options and every time I chose option 2 the voice tells me they didn't get what option I'd chosen an to try again and then the call fails. This happened on a number...

Re: Using data in Barbados

Hello, unfortunately the link to the Barbados costs doesn't show the cost of Data add ons, can anyone help with this please ?

International Roaming when you dont want it

We have two EE phones with 100Gb a month and 250Mb a month respectively. We have set a limit on the bills as we travel in and out of europe all the time. Recently we started getting bills on one of the phones that included Data, Calls & Text even th...

Resolved! eSIM

Hi everyone, can someone help? So I’ve just arrived in the USA for a holiday and although my phone is set to international roaming, it was not connecting to a service. After contacting EE directly I was told it was an unusual problem based on what my...