Unable to connect to UK numbers from Malta

[tanntg]

Hi

We’ve just arrived in Malta and have the daily EU roaming add on. Roaming is working but I can’t connect to any UK numbers. The chat function keeps telling me to dial 150 or the UK number for help. This doesn’t work as I can’t connect to either number. Can anyone help please? I get a message from Go mobile the Malta service provider saying ‘ this number cannot be called through Go’ for all UK numbers. 
Thanks. 

[XRaySpeX · Accepted solution]

@tanntg : What do you mean by roaming is working? What can you do & what can't you do?

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

As per the previous post, clarity on what you can & can't do would assist.

I suspect the issue is likely to either be spend-cap or international call-bar related.

The former can be resolved via your myEE online account, the latter will need CS intervention. First prove the issue is account-related by testing on all available local networks.

[tanntg]

Many thanks for your really helpful answer. Problem is now solved.  The manual selection of a different network and then a resend of ROAM to 150 did the trick. Thank you!

[tanntg]

Many thanks for your help. Manually selecting a different network and resending ROAM to 150 sorted the problem out. Thank you 

[Katie_B]

Thanks for letting us know @tanntg. 

Katie 🙂

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.