Cant send messages to short code numbers

[Sarah8990]

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it? 

[Northerner]

Hi @Sarah8990 

1. What device do you have. 
2. Have you checked the SMS number in your app settings
3. Are you on EE PAYG or pay monthly contract.
4. Are you in the UK.

Thanks 

[Sarah8990]

Hi, 

It's an s24. I have checked the app settings and everything seems correct. It's contract and I am jn the UK. 

[Ali_A]

Hi @Sarah8990 

What error message do you get when you try to send to a short code? 

If possible can you screenshot the error and post here? Just be sure to remove any identifiable information first 

Thanks 

[Sarah8990]

 This is the error I get with ant shortcode number I message. When I click on options it says - resend or delete. 

[XRaySpeX]

Can you send texts to ordinary nos.?

[bristolian]

I'm not surprised that sending to +44150 fails - the number is simply 150. The +44 is accounted for in the SMSC number. 

It's odd that incoming texts appear as from that number, but all the same.

[Sarah8990]

Yes, I can send messages to normal numbers just fine. 

The +44 doesn't make a difference. I have tried it both ways and doesn't work either way. 

[Michael_D]

Can you try to send INFO to 85075 @Sarah8990?

That one would send you information on costs if you were to cancel the contract. Don't worry though, it won't action anything, it is just information.

I just want to see what happens on that one.

Michael

[Sarah8990]

Weird, messaging 85075 works as normal 🤔