Cannot make calls whilst in usa

[Polly1000]

Hi I have just updated phone the shop told me I was all set up for when I was in the USA I can use my data but it won't let me make calls whilst in USA 

Which i need 

I've tried looking for the part under my ee manage the device but that isn't showing either 

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Polly1000]

Im on payg
The shop said they had set it all up for me as I was leaving for the usa I need to contact my car rental and can't call anyone so il be stuck somewhere eon my own with no phone which is dangerous

I've tried all those parts you've said and mist won't even show up which tour mentioning

And how do I reboot my phone

I've turned on and off

Get Outlook for Android

[XRaySpeX]

As I told you you won't find any of those settings for PAYG. PAYG is auto enabled for roaming. You sure you have credit to pay for your roaming usage? It's not included in your pack allowances outside the EU.

Switching OFF/ON is rebooting.