Community Activity

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

ZZR14 by Investigator
  • 44 Views
  • 3 replies
  • 0 Helpful

Full Fibre - 900mbps - Smart Hub Pro - PS5 performance

Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get  a decent spe...

Cambb69 by Investigator
  • 1362 Views
  • 14 replies
  • 2 Helpful

Smart Hybrid Connect - Alternative SIM

Will the Smart Hybrid Connect work with a EE or BT SIM card in?  The BT Hybrid connect did.  Ive read a few posts on here which are purely based on 'the service' being sold by EE, thats not what I am asking, the question is will it work with a standa...

wenklaw by Established Contributor
  • 155 Views
  • 10 replies
  • 0 Helpful

EE took money in error and still haven't paid it back

Hi. Has anyone else had money taken from their bank account in error only to be told, more or less, we will pay it back when we want? I had over £300 taken in error over two weeks ago and despite 3 phone calls and now hours on the phone to EE I still...

MarkGUK by Visitor
  • 5 Views
  • 0 replies
  • 0 Helpful