Cannot connect to networks

[Jameshill23]

My EE sim has been working fine in the UK and in Spain. I am now in Colombia and my phone will not connect to a network. I have a dual sim phone, with two sims in. The Three sim works fine in either slot. The EE sim will not connect (even when trying to force connect to any of the available networks). So the phone is not the issue. The sim was working all day yesterday while in Spain but now it will not work. I am convinced the sim is fine. Surely a network issue?

Any ideas?

Thanks in advance!

[XRaySpeX]

@Jameshill23 : You were in the EU. Now you are outside EU. You had EU roaming enabled but now you may not have worldwide roaming.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Jameshill23 · Accepted solution]

Thanks for the advice! I am currently on a (free) Skype call - which is super useful to know! It's not a roaming add-on issue as I can't even attempt to connect to any of the networks here in Colombia. My phone was working fine in August to receive OTPs and general SMS messages but for some reason, it now has a symbol stating that I cannot manually connect to any of the local networks. If I leave it on Auto connect, it says Emergency calls only. If I try to manually select a network, it gives me a no entry symbol next to each network listed.

Ok.....update

So the tech support team made some changes at their end and asked me to restart my Huawei phone. No change. I took the sim out of my Huawei and put it into my iphone and manually selected Movistar network and all of a sudden it worked.

Very strange and the tech guy couldn't really put a finger on what the problem was. Anyway, it's working now (albeit in my other phone).

Thanks for your help!