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Sky Q Problems

Hello All, this may not be the right place for this post, but I thought I’d try in case it’s something EE related rather than Sky Q…..I have searched other threads for this scenario and not found anything that’s applicable but apologies if I missed i...

Subject: Extremely Poor Service Experience and Miscommunication

I am extremely disappointed with the service I received from EE. I have encountered multiple instances where I received conflicting information from different representatives—many of which turned out to be false. This reflects poor training and inade...

lees111 by • Explorer
  • 29 Views
  • 2 replies
  • 0 Helpful

Smart Hub Pro - How to change DNS settings?

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...

goral by • Established Contributor
  • 5415 Views
  • 34 replies
  • 4 Helpful

EE GameCard Incorrect PIN

Hi, I received a text this morning with the £50 EE GameCard voucher for the switch 2 bundle I recently ordered. When I try to redeem it tells me the PIN is incorrect. Can someone please help me resolve this?Thanks.

Oscar182 by • Investigator
  • 16 Views
  • 0 replies
  • 0 Helpful

Coverage in Wednesbury

Update: 10 June 2025 Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and sta...

Leanne_T by • EE Community Support Team
  • 7947 Views
  • 65 replies
  • 27 Helpful

EE Gamecard wrong PIN

I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...

Tech add on

I’ve just recently added the switch 2 to my sim only contract. I have 1 year left on my sim only contract and have the switch 2 on a 2 year deal. Will the switch 2 show on my account once delivered and I can make more payments towards it separately t...

Chud93 by • Visitor
  • 7 Views
  • 0 replies
  • 0 Helpful
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