In USA with no signal or internet

[Tjbenson90]

I’m currently in the USA with no access to internet & no signal to make calls. Whenever I log into my EE and try turn data roaming on it says ( ooos issue). I’ve deleted and reinstalled app, turned my phone off & on multiple times. Last night I couldn’t even meet my friends as had no way to contact them. Before I travelled I was told I’d have no issues. 

please advise asap as this is a really major inconvenience for me. 

[bristolian]

Enabling data roaming is a device-function.

The options you need to enable in your myEE in order to use your phone abroad, are..

1: International roaming

2: Call abroad & premium-rate

If these are disabled and you're not able to activate them, you will need to call EE C/S either on +44 7953 966250 from another phone, or +44 800 0798586 from a web-calling app such as Skype.

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?