Can't contact ee from overseas

[Sarmarmon]

I recently changed my plan and I have been out on one with very little data. I am in Europe and can't contact ee. Why is there no email or chat service? My calls are just dropping. I have been an ee customer service for almost 10 years and I'm having so many issues at the moment. Slow service, hard to get support, high costs, and now this. Also the app is so hard to use. How can I contact ee?

[Chris_B]

@Sarmarmon  There isn’t an email address you can use as emails are too slow to deal with customer issues.    Live chat is available via the EE app if you’re a contract customer.  The app is only hard to use if you don’t familiarise yourself with it as with any app.  

[XRaySpeX]

@Sarmarmon : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

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@Sarmarmon wrote:

I am in Europe and can't contact ee....My calls are just dropping.

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Are calls connecting in the first place? This is crucial.

Mobile network coverage is required to make or receive calls abroad - if you don't have this, it's a classic symptom of roaming not having been enabled.

If calls are connecting, roaming must be enabled - but if they're subsequently dropping, that's symptomatic of an issue with the specific local network you're connected to. Try using a different one.

[Mkozlowski]

This is a joke right? Victim blaming. Just have a normal system for allowing customers to talk, like people. Corporate laziness and blame dodgers. Happy to overcharge however. What a joke.