Calls and texts not working
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22-08-2023 06:35 PM
Hi. I’m in France. Have the Roaming add on, can use data, receive calls and texts but can’t call out or send messages. Can anyone help?!
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22-08-2023 06:58 PM
Any billing add-on is immaterial if you're on pay-monthly, but if you can use mobile data and receive calls, that's the proof that roaming is active.
What happens when you try making a call? And which networks is this happening on?
Often changing networks manually or by toggling flight mode, can assist with network problems abroad.
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22-08-2023 07:36 PM
Hi @Ali_M_87
Are you adding +44 to your numbers?
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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22-08-2023 08:13 PM
Thanks.
Sent from my iPhone
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22-08-2023 08:16 PM
Thanks.
Sent from my iPhone
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22-08-2023 09:21 PM
Something about this is odd - your package is of no interest or concern to foreign networks.
You've mentioned a billing add-on, which suggests you are on pay-monthly. Are you? If so - any non-inclusive charges are simply added to your bill, unless you have a spend-cap active. Do you?
If on PAYG, then your credit allowance directly dictates your ability to make calls and send texts.
The other option is a temporary issue with the local network you're connected to - resolved by manually selecting an alternative.
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22-08-2023 11:03 PM
Do you have a data, not phone, SIM? What device is it in?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-08-2023 07:29 AM
Thanks
Sent from my iPhone
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23-08-2023 07:33 AM
Hi @Ali_M_87
Have you tried connecting to a different network in your iPhone Settings > Mobile Data > Network Selection, turn off automatic and manually search for other networks.
Can you try connecting and making a call, does this work for you?
Leanne.
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23-08-2023 09:04 AM
Thanks.
Sent from my iPhone
