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Calling the UK from the EU with £10 Roam Abroad

MikeBz
Contributor
Contributor

I’m on a small business plan provided by my employer with the £10pm Roam Abroad option.  The details say that calling a country which is NOT on the list (EU plus a few others are on the list) costs £2.xx per minute - does that mean that I will be charged for calling back to the UK from the EU (since UK is not on the list and not in the EU)?  I’ve searched high and low and can’t find a definitive answer. 

1 SOLUTION

Accepted Solutions
MikeBz
Contributor
Contributor

I do have the answer now in case it helps anyone else. 
Originally from home (UK) I texted “RO France” to 150 and got this ambiguous response:

“Great news, you've got our Roam Abroad Pass for £10p/m which gives you access to use your plan's minutes, texts and data allowance whilst in France. Plus the EU, USA, Canada, Mexico, Australia, New Zealand, South Africa & China at no extra cost.

Calls from France to countries outside EU are £2.60 per min and texts 84p each. Other charges are the same as when you're in the UK. All charges listed are excluding VAT.

Visit businesssupport.ee.co.uk/roaminginfo for more info.

To check if your phone is set up to use abroad reply ROAMING”

Then when I arrived in France I immediately got this message which clears it up (albeit with different costs quoted for countries outside the EU):

”Hi from EE. While you're in France thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost. Visit businesssupport.ee.co.uk/roaminginfo for more information.

Calls to countries outside the EU (not including the UK) are £1.28 per min and texts 53p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'.

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!”

 

 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

No, cuz earlier on it says:

Calls to numbers in EE Europe zone  and back home including voicemail

Included - Yes

The Roam Abroad Pass costs £15 per billing month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I texted RO France to 150 and got a reply saying I have the Roam Abroad pass for £10 per month. As I said this is a business account.

MikeBz
Contributor
Contributor

I do have the answer now in case it helps anyone else. 
Originally from home (UK) I texted “RO France” to 150 and got this ambiguous response:

“Great news, you've got our Roam Abroad Pass for £10p/m which gives you access to use your plan's minutes, texts and data allowance whilst in France. Plus the EU, USA, Canada, Mexico, Australia, New Zealand, South Africa & China at no extra cost.

Calls from France to countries outside EU are £2.60 per min and texts 84p each. Other charges are the same as when you're in the UK. All charges listed are excluding VAT.

Visit businesssupport.ee.co.uk/roaminginfo for more info.

To check if your phone is set up to use abroad reply ROAMING”

Then when I arrived in France I immediately got this message which clears it up (albeit with different costs quoted for countries outside the EU):

”Hi from EE. While you're in France thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost. Visit businesssupport.ee.co.uk/roaminginfo for more information.

Calls to countries outside the EU (not including the UK) are £1.28 per min and texts 53p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'.

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!”

 

 

XRaySpeX
EE Community Star
EE Community Star

The Roam Abroad Pass must be diff on business plans from personal on top of the obvious diff that all prices are quoted ex-VAT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP