Not Receiving calls or Missed Call Alerts when on another call

[JackInfinite91]

I have found that the last 6 weeks or so I am not receiving calls or missed call alerts when I am on another call. I run a business so spend a lot of time on the phone and am missing out on work. 

I have tried to call 150 but keep getting redirected to a chat service which doesn't work, and then receive a text advising the system has an issue and to call 150, rinse and repeat. 

Very frustrating!

Note: Started happening with previous Handset (Samsung Galaxy S11) and has carried on with my new Handset (S23 Ultra) .

I  had checked the call waiting services and tried with it both on an off. I am getting to the point where I will need to change to another provider as my business is suffering.

[Leanne_T]

Hi @JackInfinite91 

Thanks for coming here. 

Have you had a new SIM card or changed phone and used the same SIM? 

Do you have a pay monthly or pay as you go account? 

Leanne 🙂

[JackInfinite91]

Hi Leanne

This has been sorted now, managed to finally get through to someone at EE and they found that my call waiting was turned off on thier end.

JACK

[Leanne_T]

Thanks for letting me know @JackInfinite91 

Leanne 🙂