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calls not working

kaylao
Visitor

‎31-08-2023 02:02 PM

I made a call this morning okay (8am) but now (2pm) it keeps saying that I'm 'not registered on network', can anyone help please as I need to contact my boss and other individuals.

0 Helpful
2 REPLIES 2
Alex_M
Star Contributor
Star Contributor

‎31-08-2023 02:44 PM

Hi @kaylao 

I'd recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

https://coverage.ee.co.uk/coverage/eehttps://coverage.ee.co.uk/coverage/ee

Thanks,
Alex

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bristolian
EE Community Star
EE Community Star

‎31-08-2023 05:40 PM

Does your phone show a mobile network connection?

The status check explained above will be a good test if you don't have coverage in a location you normally do. If your phone shows service but you have problems making calls, see if all numbers are affected or just specific ones.