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Re: Charge for A Picture Message I've never sent

ParryPaz89
Investigator
Investigator

‎11-08-2023 07:15 AM

I’m having this same issue, except no text or email was sent from my phone on the day it says. 
it’s been happening for a few months now and on a couple of our lines not just the one!

4 REPLIES 4
Katie_B
EE Community Support Team

‎11-08-2023 07:40 AM

Good morning @ParryPaz89. 

Welcome to the community.

Are Emoji's being sent?

Katie

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎11-08-2023 07:45 AM

@ParryPaz89 if I remember correctly if you’re seeing that’s same number on your bill (10020250100)  it’s because that’s a text message sent to a email address, so it’s sends as an mms 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
ParryPaz89
Investigator
Investigator
In response to Chris_B

‎31-08-2023 08:29 PM

Sorry for the late reply.

 

the only message I sent on that day was an iPhone - iPhone message.

0 Helpful
Christopher_G
EE Community Support Team
In response to ParryPaz89

‎01-09-2023 07:54 AM

OK, thanks @ParryPaz89 

I recommend speaking to our Mobile Care team so they can look into this for you.
Chris

0 Helpful