Roaming in us unable to make any calls.... says I'm not connected to a network.

[maxandmistyluv]

I don't know if it's cause I got a new phone but I can't make any calls, says no network.. how can I fix this? My account is current and I have a roaming pass, so why is it I have no network? 

[XRaySpeX]

@maxandmistyluv : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[maxandmistyluv]

I have had it setup for more than a year, no issues... I live in the US... it's only since this new phone.. I can't even call cs  with ee... can't make any calls at all, says I'm  not registered with a network 

[XRaySpeX]

That's why you need to use Skype over WiFi to call them.

[bristolian]

Are you using a known working SIM, that is proven working in another phone?

That will eliminate an account issue.