Not Receiving calls or Missed Call Alerts when on another call
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31-08-2023 12:25 PM
I have found that the last 6 weeks or so I am not receiving calls or missed call alerts when I am on another call. I run a business so spend a lot of time on the phone and am missing out on work.
I have tried to call 150 but keep getting redirected to a chat service which doesn't work, and then receive a text advising the system has an issue and to call 150, rinse and repeat.
Very frustrating!
Note: Started happening with previous Handset (Samsung Galaxy S11) and has carried on with my new Handset (S23 Ultra) .
I had checked the call waiting services and tried with it both on an off. I am getting to the point where I will need to change to another provider as my business is suffering.
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31-08-2023 02:24 PM
Thanks for coming here.
Have you had a new SIM card or changed phone and used the same SIM?
Do you have a pay monthly or pay as you go account?
Leanne 🙂
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31-08-2023 04:59 PM
Hi Leanne
This has been sorted now, managed to finally get through to someone at EE and they found that my call waiting was turned off on thier end.
JACK
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31-08-2023 05:17 PM
Thanks for letting me know @JackInfinite91
Leanne 🙂

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