Caller ID

[m16dvy]

Hi - fairly new to EE. People have noticed that when I text from my phone a completely different phone number is displayed as my number. How is this resolved?

[Leanne_T]

Hi @m16dvy 

Thanks for coming to the community. 

Have you transferred your number from another network? 

Does the same happen with calls? 

Leanne 🙂

[m16dvy]

Hi Leanne - yes recently transferred from Plusnet to EE and ported my number. I don't know whether it happens with calls too but definitely texts

[Leanne_T]

Thanks @m16dvy 

Do you use a third party messaging app or the installed text app? 

Does the number show correct if you text NUMBER to 150? 

Leanne.

[m16dvy]

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@Leanne_T wrote:

Thanks @m16dvy 

Do you use a third party messaging app or the installed text app? 

Does the number show correct if you text NUMBER to 150? 

Leanne.

---

Hi - I use the installed text app.

The number shows correctly when I text to 150.

[Leanne_T]

Thanks @m16dvy 

Have you restarted your phone since you transferred the number? 

Leanne.

[m16dvy]

Hi - yes - several times - the transfer was about 3 months ago so updates etc.

[Leanne_T]

Thanks @m16dvy 

In this case, please give us a call on 150 and our tech guides will get the account refreshed for you to get this resolved. 

Leanne 🙂