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Apps Not Loading When Wifi Not Available

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Guvnor_1947
Investigator
Investigator

on ‎17-06-2026 11:17 PM

I recently transferred accounts for two Iphones from O2 to EE. On one phone apps load when out of the house and no Wifi available. On the other phone, apps load OK when able to access Wifi, but will not load when out of the house and Wifi is not available. I have cross checked the settings on the phones and they are the same. I have tried disabling VPNs, ensuring data roaming is on and have done a network reset but to no avail.  Can anyone help in resolving this problem?

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15 REPLIES 15
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Weerab2024
Problem solver
Problem solver
In response to Guvnor_1947

on ‎18-06-2026 10:20 AM

Have you tried disabling mobile data and then re-enabling it?

EE Pro TV box, Full Fibre 900
For EE contact details see
https://ee.co.uk/help/contact-ee
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Guvnor_1947
Investigator
Investigator
In response to Weerab2024

on ‎18-06-2026 01:20 PM

Yes I have tried disabling and re-enabling.

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XRaySpeX
EE Community Star
EE Community Star
In response to Guvnor_1947

on ‎18-06-2026 03:24 PM

@Guvnor_1947 wrote:

Yes data roaming enabled. 

@Weerab2024 was asking about Mobile Data. That is not the same as Data Roaming which only comes into play when you are roaming abroad. Forget about Data Roaming while you are in UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Guvnor_1947
Investigator
Investigator
In response to XRaySpeX

on ‎18-06-2026 05:33 PM

Yes I have got Mobile Data enabled and have know switched of data roaming.

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Guvnor_1947
Investigator
Investigator
In response to Rach_H

on ‎20-06-2026 08:17 AM

Hi Rach_H. I took your advice and called EE tech support. It was all sorted by a Steve in 5 minutes. The issue was a toggle switch named "Chargeable Data Feature" which was enabled and didn't need to be as my contract/account did not require it. Thanks to everyone who offered advice on how to resolve this issue. Peter

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Katie_J
EE Community Support Team
In response to Guvnor_1947

on ‎20-06-2026 08:49 AM

Thanks for coming back and letting us know @Guvnor_1947. 

Katie 🙂

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