Apps Not Loading When Wifi Not Available

Guvnor_1947 · ‎17-06-2026

I recently transferred accounts for two Iphones from O2 to EE. On one phone apps load when out of the house and no Wifi available. On the other phone, apps load OK when able to access Wifi, but will not load when out of the house and Wifi is not available. I have cross checked the settings on the phones and they are the same. I have tried disabling VPNs, ensuring data roaming is on and have done a network reset but to no avail. Can anyone help in resolving this problem?

Weerab2024 · ‎18-06-2026

Have you tried disabling mobile data and then re-enabling it?

EE Pro TV box, Full Fibre 900
For EE contact details see
https://ee.co.uk/help/contact-ee

Guvnor_1947 · ‎18-06-2026

Yes I have tried disabling and re-enabling.

XRaySpeX · ‎18-06-2026

@Guvnor_1947 wrote:
Yes data roaming enabled.

@Weerab2024 was asking about Mobile Data. That is not the same as Data Roaming which only comes into play when you are roaming abroad. Forget about Data Roaming while you are in UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Guvnor_1947 · ‎18-06-2026

Yes I have got Mobile Data enabled and have know switched of data roaming.