Abroad on a flex plan with no service

flemingw · ‎30-09-2022

Abroad on a flex plan with no service, do I have any reasonable EE option to get a service?

XRaySpeX · ‎30-09-2022

Where abroad are you?

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

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flemingw · ‎30-09-2022

Yes the sim has been used in UK for years.

I’m in Majorca.

Thinking I need to buy a PAYG SIM here.

Leanne_T · ‎30-09-2022

Hi @flemingw

When was the SIM card last used for any of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

Leanne.

flemingw · ‎30-09-2022

Used yesterday in Edinburgh, before flight to Majorca.

The Flex plan is paid every month, last paid on the 20th September.

Leanne_T · ‎30-09-2022

Hi @flemingw

Can you try and manually connect to a network and restarting your phone, does this work for you?

Leanne.

Chris_B · ‎30-09-2022

@flemingw Can you try and connect to MOVIESTAR.

I hope you have a great holiday I came back from there yesterday 😃

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