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they flat out denied there was any loss of service

Auricaargent
Investigator
Investigator

Same here and when I phoned EE about it they flat out denied there was any loss of service 

[Mod edit: Please do not post personal information on the public board. Thanks!]

11 REPLIES 11
Auricaargent
Investigator
Investigator

You've hit on a key point about cellular technology: it's not a single, monolithic signal, but a complex system using multiple frequency bands. Here's a breakdown to help you understand:

1. Frequency Bands and Cellular Technology:

 * Frequency Bands:

   * Cellular networks (like 4G and 5G) operate on specific ranges of radio frequencies, called frequency bands.

   * These bands are like different "channels" for wireless communication.

   * Different bands have different characteristics:

     * Lower frequencies (e.g., 700 MHz) travel further and penetrate buildings better.

     * Higher frequencies (e.g., mmWave 5G) offer much faster speeds but have shorter ranges and are more easily blocked by obstacles.

 * Multiple Bands per "G":

   * Both 4G and 5G utilize multiple frequency bands.

   * A single 4G or 5G connection might actually be using several bands simultaneously (carrier aggregation) to boost speed and reliability.

   * Therefore, when someone says "4G" or "5G," they're referring to the technology standard, not a single, fixed frequency.

2. Network Configuration Changes:

 * Serving Site/Sector:

   * Cellular networks are made up of many cell towers (serving sites) that cover specific areas (sectors).

   * Each sector emits signals on various frequency bands.

 * Configuration Alterations:

   * Network operators constantly adjust the configuration of these cell towers to:

     * Improve coverage.

     * Increase capacity (handle more users).

     * Optimize performance.

     * Repair or replace equipment.

   * These adjustments can involve:

     * Changing the power levels of different frequency bands.

     * Adding or removing frequency bands.

     * Adjusting the direction of antennas.

     * Software updates to the cell tower equipment.

 * Impact on Coverage/Performance:

   * As a result of these changes, the coverage footprint and performance of 4G and 5G in a specific area can change.

   * For example, if a network operator reduces the power of a specific 4G band, users in that area might experience weaker 4G signals.

   * This is why someone may experience a change in service, even if the general 4g or 5g service has not been removed.

3. Why Operators Don't Arbitrarily Disable Coverage:

 * Network Optimization:

   * Network operators invest heavily in their infrastructure and strive to provide the best possible service.

   * They don't intentionally disable working coverage unless there's a strong technical or economic reason.

 * Customer Satisfaction:

   * Disabling coverage would lead to customer complaints and churn (customers switching to other providers).

 * Technical Reasons for Changes:

   * Changes are more likely due to things like:

     * Upgrading equipment.

     * Re-allocating frequency bands.

     * Addressing interference issues.

     * Optimizing the network for better overall performance.

In Summary:

The key takeaway is that cellular networks are dynamic and complex. Changes in coverage and performance are often the result of ongoing network optimization,

not the arbitrary removal of a "G" service.

rhysster974
Established Contributor
Established Contributor

@Auricaargent any updates on your signal? Have you got 5G back yet? No movement here over 6 weeks in. Starting to think they’ve changed the mast alignment. Really need EE to update the local mast (not even 100m away) into a 5G mast.