data roaming services

Davidsea01 · ‎27-11-2023

I have recently moved house

I currently have no data roaming servcies or wifi call

I visited my local store to update to a new sim card

My new home has no mobile coverage at all but I do have wifi

Are there settings I need to change?

Hoping for help

David

XRaySpeX · ‎27-11-2023

@Davidsea01 : Did you move house to another country? Roaming only takes place when you're abroad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Davidsea01 · ‎27-11-2023

Hi

No - still in the UK

I have no mobile services on my phone ( browser/streaming/internet connection) unless I have wifi connection

I use this a lot for a GPS system app for my pets so it is vital

Any ideas?

XRaySpeX · ‎27-11-2023

@Davidsea01 : Have you Checked Status of the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Davidsea01 · ‎27-11-2023

Hi again

I have and the coverage checker says I have outdoor only coverage - true - ish

Even so - even WHEN connected to a mobile coverage - still no data received

Wondered if my plan was used up but this is fine

XRaySpeX · ‎27-11-2023

I never said to I said to Check status .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Davidsea01 · ‎27-11-2023

Yes sorry I meant to say I've reported a network status problem

bristolian · ‎27-11-2023

If any family or friends locally use EE, check whether they have similar issues - it may just be a pocket of poor indoor coverage.

If so, WiFi-calling is the ideal solution.

Davidsea01 · ‎27-11-2023

Hey Mark

I can’t even get wifi calling indoors right now

We have decent broadband speed

It must be a setting thing or my plan

I’ll keep trying

Thanks for the consideration

Cheers

D

bristolian · ‎27-11-2023

Not sure who or what Mark is.

Do you have WiFi-calling enabled in your phone settings?

What happens when you try making a call? It maybe that mobile coverage is deemed sufficient for 4G-calling to work.