data roaming services

[Davidsea01]

I have recently moved house

I currently have no data roaming servcies or wifi call  

I visited my local store to update to a new sim card

My new home has no mobile coverage at all but I do have wifi

Are there settings I need to change?

Hoping for help

David

[XRaySpeX]

@Davidsea01 : Did you move house to another country? Roaming only takes place when you're abroad.

[Davidsea01]

Hi

No - still in the UK

I have no mobile services on my phone ( browser/streaming/internet connection) unless I have wifi connection

I use this a lot for a GPS system app for my pets so it is vital

Any ideas?

[XRaySpeX]

@Davidsea01 : Have you Checked Status of the Network Status Checker there and reported your problem via that link?

[Davidsea01]

Hi again

I have and the coverage checker says I have outdoor only coverage - true - ish

Even so - even WHEN connected to a mobile coverage - still no data received

Wondered if my plan was used up but this is fine

[XRaySpeX]

I never said to Check coverage   I said to Check status .

[Davidsea01]

Yes sorry I meant to say I've reported a network status problem

[bristolian]

If any family or friends locally use EE, check whether they have similar issues - it may just be a pocket of poor indoor coverage.

If so, WiFi-calling is the ideal solution.

[Davidsea01]

Hey Mark

I can’t even get wifi calling indoors right now

We have decent broadband speed

It must be a setting thing or my plan

I’ll keep trying

Thanks for the consideration

Cheers

D

[bristolian]

Not sure who or what Mark is.

Do you have WiFi-calling enabled in your phone settings?

What happens when you try making a call? It maybe that mobile coverage is deemed sufficient for 4G-calling to work.