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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4672 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4263 Views
  • 0 replies
  • 5 Helpful

5G speeds have been so dreadful

It's not your SIM CARD, it is the absolute poor network EE provides. Over the past year or so, 5G speeds have been so dreadful that I am only waiting for this contract to end and after 9 years EE customer, I will try some other operator.  I am sittin...

T248 by Explorer
  • 1387 Views
  • 3 replies
  • 2 Helpful

Terrible 4G and 5G speeds

Hi,  My speeds have never been great with EE on either 4G or 5G I have been with EE for many many years (around 18 years) and had multiple phones during this time and all seems to have struggled with internet speeds when using 4G and 5G.... I went ou...

Lack of service

Hi there, Been an EE customer for years now but over the last 4-6 weeks im struggling to make calls (normal phone calls and also messenger/Whatsapp audio). My signal is dropping out all the time. Its really infuriating! I can hear the person on the e...

mummynun by Explorer
  • 461 Views
  • 4 replies
  • 4 Helpful

Terrible network coverage

Hi, i want to leace EE after 5 months sim only. The coveragevis very poor compared to mybold provider. Cant send text message, 5g isverry poor. Calls wont connect. Technical support have reset everything and changed settings on my phone. I travel in ...

Jedi68 by Visitor
  • 424 Views
  • 1 replies
  • 1 Helpful

5g

I am about 0.4 miles from an EE mast band 3 and i get a brilliant 4g signal. A couple of weeks ago i noticed engineers working at the mast and wondered what they were doing. After they had finished i was walking past the mast on my way home and saw t...

Resolved! 4G signal down in Tiverton

4G signal has been down since Saturday morning. We have a 4G router so rely on the signal for our internet, and I also work from home, so not helpful. Other users in the area say their 5G has been down since Saturday as well. We’ve had no update or n...

kim188 by Explorer
  • 423 Views
  • 2 replies
  • 3 Helpful

Worsening 5G signal - a pattern emerging?

Hi,I've been experiencing issues specifically in my workplace for the last few months on EE whereby I get practically no signal throughout the day within the building I work. This is in an area that apparently should receive good 5G indoors and out. ...

Liamski1 by Valued Contributor
  • 1814 Views
  • 12 replies
  • 4 Helpful

Coverage in Newhaven

Update: 10 June 2025 Over the past few months, the legal negotiations have completed successfully and we have legally acquired the land from the site provider. Our engineers have started planning the build for the equipment. Barring any unforeseen de...

Leanne_T by EE Community Support Team
  • 7228 Views
  • 48 replies
  • 12 Helpful